Please allow us up to 5 working days to process all non-fragrance orders that are showing as in stock. If the order is urgent, please follow up the order with a free phone call to our online team 0800 20 20 91.
Fragrances ordered before 1:00pm will go out the same day intended for next day delivery nationwide*. T&C's apply.
Hot Deal orders: All ‘Hot Deal’ items (The product name is followed by (HD)) require 7 to 12 working days for delivery as these are back ordered items and subject to availability. If the product is not available it can take longer than 12 working days and you are eligible for a full refund thereafter, prior to this, a 10% charge will be applied to the refund as these products are ordered in specifically for you. You will receive weekly emails to update you on your purchase indicating the next expected delivery date. We may not be in touch straight away as we will only email when we have updated information for you - please note this.
Back ordered products: These items will say 'Order Now' on our website and will not say 'In Stock'. These orders require 7 to 12 working days for delivery and are subject to availability. You may cancel at any time for a full refund. You will receive weekly emails to update you on the progress of your order. We may not be in touch straight away as we will only email when we have updated information for you - please note this.
Please do contact us at email@example.com if you have any queries regarding your order.
* Please refer to delivery page for full information.
General Returns Please choose carefully as we are not obliged to refund or exchange due to a change of mind as per the Consumer Guarantees Act.
For Online Purchases: You can return an item for a full refund within 7 working days providing the item is in the same condition it was in when purchased i.e. Brand New. Once an item has been used* it cannot be returned for a refund. Items must be returned with all included accessories and packaging. You MUST have the original receipt for a refund, without this receipt we will not refund the item or accept it into service. If an item is faulty, it will fall under our Warranty Policy as described below and will not be eligible for a refund. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
Please Note: All returns are subject to inspection by ourselves and/or our service department. Online orders will be subject to a restock fee. The restock fee will be the larger of $20 or 10% of the order value. Returned products must be in the same condition as received including all packaging and accessories, items must be completely unused. Faulty items will be covered under our Warranty Policy. Refunds will be performed using the same method as original payment. However, if paid by cash, we may need an EFTPOS card to refund to, as we may not have sufficient cash to perform the refund. Refunds will not be issued if it has been more than 7 days since the date of purchase. Online orders and the 7 day return policy The 7 day return period for online orders begins on the date of shipment and only includes working days as the online store is not open over weekends. For our full Returns Policy, please view here.
* Mobile Phones - A mobile phone is considered to be used if a SIM card has been inserted into the phone.