Delivery Policy

We will not deliver to a Post Office box or any address in which we deem suspicious. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form.
Please allow us up to 5 working days to process your order and send the goods out. If the order is urgent, please follow up the order with a phone call.
We are not responsible for lost or damaged goods, or goods that have been delivered to an incorrect address. Whilst we endeavour to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.

Deliveries to Rural areas and Waiheke Island can take an additional 2 working days.
Goods ordered on Friday, Saturday and Sunday will only be shipped on Monday.
If a parcel is not received within 5 working days, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.

Please note:
Some deliveries to Waiheke Island may incur a surcharge of $15.00.
Items in excess of 10kg's may be charged $15.00 for delivery.
Should a parcel be returned after several attempts at delivery have been made, the customer will be liable for a re-delivery charge of $20.00.
We cannot arrange same day delivery for items purchased online.
Under No circumstances can an online order be collected