We will not deliver to a Post Office box or any address in which we deem suspicious. Should you feel that your goods do not arrive in a good condition, please feel free to contact us using our contact form.
Please allow us up to 5 working days to process orders that are 'In Stock' and send the goods out. If the order is urgent, please follow up the order with a phone call. Fragrances ordered before 1:00pm will go out the same day intended for next day delivery nationwide. T&C's apply. If an item is 'Back Ordered' or a 'Hot Deal' it can take between 7 to 12 working days for delivery as this is a backordered item - please read below for Hot Deal delivery information. Hot Deal product names on our website end in (HD) to indicate this is a Hot Deal item.
We are not responsible for lost or damaged goods, or goods that have been delivered to an incorrect address. Whilst we endeavour to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.
Deliveries to Rural areas and Waiheke Island can take an additional 2 working days.
Goods ordered on Friday, Saturday and Sunday will only be shipped on Monday.
If a parcel is not received within 5 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.
All deliveries to Waiheke/Great Barrier Island (any Island off the coast of the mainland) will incur a surcharge of $15.
Rural Deliveries – free delivery does not apply to rural deliveries, a surcharge of $5.00 will be applied during the checkout process, and if it has not been correctly applied the processing team will apply a retrospective charge before the item will be sent out. Please select the correct address to avoid a delay in your item being delivered.
Items in excess of 10kg's may be charged $15.00 for delivery.
Should a parcel be returned to Parallel Imported after several attempts at delivery have been made, the customer will be liable for a re-delivery charge of $10.00.
We cannot arrange same day delivery for items purchased online.
Online Orders cannot be collected unless by prior arrangement.
Next Day Delivery:
Free Next Day Delivery is only valid for the purchase of fragrances, fragrance gift sets and sunglasses.
Free Next Day Delivery excludes rural areas, islands off the mainland such as Waiheke, Great Barrier Island, Stewart Island etc, and although we employ an overnight service that includes the South Island, please allow for a couple of days for delivery, although this is rare.
While we employ an overnight service we are reliant on our service provider to ensure that items arrive in a timely fashion, we cannot be held responsible for courier delays.
We are not responsible for late delivery where natural disasters occur.
Orders must be placed before 1pm daily - if an order is placed on a Friday it will only be received on a Monday. We do not post over weekends unless previously organised with our online team. This will incur additional charges and must be paid prior to the item being posted out.
All orders are subject to verifications - we cannot be held responsible for delays if you do not respond to our requests for further documentation as stated in our verification procedures.
Please ensure you send the item to an address where someone is able to sign for it such as a work address, if a driver attempts delivery and no one is at the destination address we cannot be held responsible for delays.
Hot Deal and Back Orders
Please note that hot deal orders are specifically ordered in on your behalf. If you choose to cancel the order after it has been placed and falls outside the stated 12 working day delivery timeframe, you will be charged a cancellation fee of 10% of the order total or $20 whichever is greater. Hot Deal product names on our website end in (HD) to indicate this is a Hot Deal item.
If a product is 'Back Ordered' please note this can take between 7 to 12 workings days for delivery. These items are always subject to availability. We will keep in touch via email to update you on your order status, but you may not hear from us for a few days until we have updated stock information, but you are free to call us or email us at any time. Some orders can take longer than the stated 12 days. This is an approximate timeframe. After 12 working days if you no longer wish to wait, we can supply you with a full refund. Please contact us at firstname.lastname@example.org if you have any queries or concerns regarding your order. Please also note that if the product is not available we will continue to place it on our back order sheet every week until it becomes available to us again or until you request a refund/cancel your order after 12 working days.
While we make every effort to source back ordered products, on occasion we may not be able to do so. If a back order has been placed for an item that we cannot source we will notify you and will provide you with a prompt refund. Refunds will be made using the same method as payment i.e. Credit card payments will be refunded back onto credit card etc.
Payment for backorders is required at the time of ordering, if paying by internet banking, payment is required within 3 working days or the order will be cancelled.