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Warranty Information

Standard Warranty Policy

All products sold carry a 1 year New Zealand warranty, excluding accessories (batteries, screen protectors etc.) which carry three months warranty. Please refer to your receipt for full terms and conditions.

In the event of a product not functioning as expected, Parallel Imported Ltd will fulfill all of our obligations under the Consumer Guarantees Act 1993.

Download a copy of our Warranty and Service Repair Guide

Download a copy of our Extended Warranty Cover Guide

Extended Warranties

We offer 1 or 2 year extended warranties on products, with the exception of car audio products. These vary in cost according to the price of the product. Extended warranties are fully transferrable. If you are interested in more information regarding these warranties please feel free to contact us.

Warranty Terms and Conditions

Download a copy of our Warranty and Service Repair Guide

All items must be taken to the store of purchase for warranty claims. Items purchased online must be taken into our Constellation Drive store in Albany.

All faulty items will be booked in for assessment by our service department. When items are booked in for assessment we require a deposit at the time of booking in. This deposit will be refunded in full should the fault be deemed a warranty issue. If an item has been deemed non-warranty or the warranty has been voided for any reason, this deposit is kept as an assessment fee. This assessment fee is deducted from any repair costs (E.g. A phone is booked in, $45 deposit taken, Quotation of $80 for repair is taken, you only pay $35 extra.)

Assessment fees:

Phones: $45

Cameras & other items: $60

Warranties only cover manufacturing defects. Any equipment deemed liquid/sand/dust contaminated or otherwise dropped, misused or neglected may, at the discretion of the repairer, be excluded from being repaired under warranty.

The customer is responsible for all data stored on their devices. Please backup your data prior to bringing your device in for repair. Parallel Imported or our independent repair agent will not be held responsible for any loss of data. Please ensure SIM cards are removed from handsets prior to sending back for service.

Equipment not claimed within 3 months of repair will become the property of the repairer.

For security reasons no goods shall be released without proof of ownership, the service docket MUST be retained as proof of ownership and identity.

Unless otherwise specified, all repairs carry a 60 day parts and labour warranty from the date of collection. Service warranty is given on the repair performed to address a specific fault. Any previously undiagnosed or subsequent faults are not covered by this warranty, and will be handled as seperate repairs. Where the product has a balance of a new warranty remaining, the greater of 60 days or the balance of the new warranty remains.

Proof of Purchase

You are required to retain your sales receipt as proof of purchase. You will be required to present this for any warranty claims.

Without the receipt the warranty becomes null and void.

What Our Customers Say

'I just wanted to say how impressed I am with your service! I ordered my perfume yesterday afternoon and it arrived this morning. It was well wrapped to ensure no damage plus it had a sample of another perfume AND a discount voucher for my next purchase! Really happy with you guys and will definitely be buying from you again. Thanks again :)'.

Kelly - Auckland