Your order is delivered FREE nationwide, but does not apply to rural addresses and islands off the mainland i.e. Waiheke/Great Barrier
Next day delivery is only applicable to fragrances. Please refer to our Terms and Conditions.
All goods are sent via a 'Signature required courier' so you must provide a physical address where someone is available during the day to sign for your delivery. We recommend work addresses.
We cannot deliver to a PO Box address.
Should you feel that your goods did not arrive in good condition, please contact us as soon as possible.
Please allow us up to 5 working days to process your order and send the goods out. If the order is urgent, please follow up the order with a phone call. Fragrances ordered before 1:00pm will go out the same day intended for next day delivery nationwide*. T&C's apply. If the item is ‘Available’ or a ‘Hot Deal’ item (The product name is followed by (HD)), they will require 7 to 12 working days as these are backordered items.
We take no responsibility for lost, damaged or stolen goods, or goods that have been delivered to an incorrect address.
Whilst we endeavor to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
Deliveries to Rural areas and Waiheke Island can take up to an additional 2 working days for delivery and will incur a surcharge of $5.00 and $15.00 respectively.
Please be aware that items are not delivered/processed on weekends or public holidays.
Items purchased online cannot be picked up from stores unless by prior arrangement.