Terms and Conditions
Secure Payment Policy
All Credit Card transactions are processed immediately with the Bank. The payment page is secured with 128 bit encryption. The card details you enter are safe because it is not stored or cached by Parallel Imported Ltd - but is entered into a secure database at our payment gateway.
Payment for Internet banking/Direct deposit orders must be made within 5 working days. If payment is not made within this time the order will be cancelled and will need to be placed again.
We also perform random security checks on orders. This is to protect ourselves and our customers.
Security Verifications For Online Orders
All orders are subject to our verification procedures. If we are unable to verify your details, we will notify you and will need further information to process the order.
We may request documents to verify your identity.
These procedures are performed to counter a rapidly increasing number of fraudulent orders. This is done to protect your security as well as our own.
These procedures were recommended to use by the Bank to ensure that your card is not being used without your knowledge or permission.
** Please note that if we do not receive one of the above within 5 days of your order being placed, we will cancel it and refund you in the format you paid.
We cannot accept international orders by Credit Card. If you are overseas and would like to purchase from us you will need to organise for delivery to a freight forwarder in NZ at your expense, we cannot arrange this for you. Any international orders must be paid by direct credit into our account. If you would like further clarification please feel free to email us
Hot Deal and Back Orders
Please note that hot deal orders are specifically ordered in on your behalf. If you choose to cancel the order after it has been placed and falls outside the stated 12 working day delivery timeframe, you will be charged a cancellation fee of 10% of the order total or $20 whichever is greater. Hot Deal product names on our website end in (HD) to indicate this is a Hot Deal item.
If a product is 'Back Ordered' please note this can take between 7 to 12 workings days for delivery. These items are always subject to availability. We will keep in touch via email to update you on your order status, but you may not hear from us for a few days until we have updated stock information, but you are free to call us or email us at any time. Some orders can take longer than the stated 12 days. This is an approximate timeframe. After 12 working days if you no longer wish to wait, we can supply you with a full refund. Please contact us at firstname.lastname@example.org if you have any queries or concerns regarding your order. Please also note that if the product is not available we will continue to place it on our back order sheet every week until it becomes available to us again or until you request a refund/cancel your order after 12 working days.
While we make every effort to source back ordered products, on occasion we may not be able to do so. If a back order has been placed for an item that we cannot source we will notify you and will provide you with a prompt refund. Refunds will be made using the same method as payment i.e. Credit card payments will be refunded back onto credit card etc.
Payment for backorders is required at the time of ordering, if paying by internet banking, payment is required within 3 working days or the order will be cancelled.
Stock availability is for reference only. Stock levels are not updated live; as a result some items may be out of stock at the time of ordering. If this does happen, we will endeavour to source the product for you as fast as possible. Stock levels vary between the stores and the website.
We make no guarantee as to product colours, as a particular colour may have run out by the time your order is processed.
We reserve the right to limit purchased quantities.
Unforeseen manufacturing, supply or delivery problems or unexpected demand (due to an item being offered at a discounted price) may occasionally result in stock unavailability.Unless otherwise stated, accessories shown are extra. Trade Not Supplied. We reserve the right to correct any printing errors.
^Release dates subject to change.
Prices displayed on the Parallel Imported website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted orders.
We will not deliver to a Post Office box or any address in which we deem suspicious. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form.
Please allow us up to 5 working days to process your order and send the goods out. If the order is urgent, please follow up the order with a phone call.
We are not responsible for lost or damaged goods, or goods that have been delivered to an incorrect address. Whilst we endeavour to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.
Deliveries to Rural areas and Waiheke Island can take an additional 2 working days.
Goods ordered on Friday (after 1pm), Saturday and Sunday will only be shipped on Monday. This includes free next day delivery for all fragrances.
If a parcel is not received within 5 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.
All deliveries to Waiheke/Great Barrier Island (any Island off the coast of the mainland) will incur a surcharge of $15.
Rural Deliveries – Free Delivery does not apply to rural deliveries, a surcharge of $5.00 will be applied during the checkout process, and if it has not been correctly applied the processing team will apply a retrospective charge before the item will be sent out. Please select the correct address to avoid a delay in your item being delivered.
Items in excess of 10kg's may be charged $15.00 for delivery.
Should a parcel be returned to Parallel Imported after several attempts at delivery have been made, the customer will be liable for a re-delivery charge of $20.00.
We cannot arrange same day delivery for items purchased online.
Online Orders cannot be collected unless by prior arrangement.
Please choose carefully as we are not obliged to refund or exchange due to a change of mind as per the Consumer Guarantees Act.
For Online Purchases: You can return an item for a full refund within 7 working days providing the item is in the same condition it was in when purchased i.e. Brand New. Once an item has been used* it cannot be returned for a refund. Items must be returned with all included accessories and packaging. You MUST have the original receipt for a refund, without this receipt we will not refund the item or accept it into service. If an item is faulty, it will fall under our Warranty Policy as described below and will not be eligible for a refund. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
All returns are subject to inspection by ourselves and/or our service department.
Online orders will be subject to a restock fee. The restock fee will be the larger of $20 or 10% of the order value.
Returned products must be in the same condition as received including all packaging and accessories, items must be completely unused.
Faulty items will be covered under our Warranty Policy.
View our full Returns Policy here.
Warranty and Repair Policy
Parallel Imported Ltd will fulfill all of our obligations under the Consumer Guarantees Act 1993.
All products sold carry a 1 year New Zealand warranty, excluding accessories (batteries, screen protectors etc.) which carry three months warranty. Please refer to your receipt for full terms and conditions.
Our warranty works on a Return To Base basis. This means that should a fault occur with your product, it will need to be returned to us for assessment.
Once we have received an item, we will book the item in and send to an independent service agent for assessment. All items are repaired if possible, if a repair is not possible or feasible, we will arrange a replacement item, if a replacement is not possible we will arrange a credit or refund.
All service items are subject to a $45 deposit payable at the time of booking item in. This deposit will be refunded should the item be repaired, replaced or credited under warranty. Should the item be found to be non-warranty, this deposit is kept as an assessment fee and will not be refunded.
Warranty covers manufacturing defects only. Liquid/Moisture, sand/dust, impact or any other damage will not be covered under the warranty.
Please note that any attempts to change or modify the software/firmware on a phone will void the warranty.
Please ensure you backup all data including contacts etc. Parallel Imported takes no responsibility for any data lost.
All equipment not claimed within 3 months of the repair will become the property of the repairer.
Unless otherwise specified all repairs carry a 60 day parts and labour warranty from the date of collection. Where the product has a balance of a new warranty remaining, the greater of 60 days or the balance of the new warranty applies. Service warranty is given on the repair performed t o address a specific fault.
Any previously undiagnosed or subsequent faults are not covered by the warranty, and will be handled as a separate repair. You must provide a copy of your receipt to support any warranty claim made or the claim may be denied.
Any personal information that is provided by the user of this website is retained by Parallel Imported Ltd for the purposes of contact and shipping only and will not be distributed to third parties.
Prices, specifications, and images are subject to change without notice. Parallel Imported Ltd is not responsible for typographical or illustrative errors. (All images on our website are for reference purposes only). If you are unsure as to an items colour etc or would prefer a specific colour, please call or email prior to placing your order.
Please be aware that stock levels are not updated live. As there are 4 stores within Auckland it is advisable that you call the store directly to check the availability of a product to avoid disappointment or a wasted trip.
We reserve the right to limit quantities per customer on certain items that may be on special. We will attempt to place a note on the items concerned; however we reserve the right to cancel orders placed on limited items.
If you are unsure as to whether an item will suit your needs or not, please contact us before purchasing. It is the responsibility of the customer to ensure the item will suit their needs and an verbal advice given by Parallel Imported staff should be followed up by further research and due diligence by the customer.
Next Day Delivery:
Free Next Day Delivery is only valid for the purchase of fragrances, fragrance gift sets, sunglasses and cosmetics.
Free Next Day Delivery excludes rural areas, islands off the mainland such as Waiheke, Great Barrier Island, Stewart Island etc, and although we employ an overnight service that includes the South Island, please allow for a couple of days for delivery, although this is rare.
While we employ an overnight service we are reliant on our service provider to ensure that items arrive in a timely fashion, we cannot be held responsible for courier delays.
We are not responsible for late delivery where natural disasters occur.
Orders must be placed before 1pm daily - if an order is placed on a Friday it will only be received on a Monday. We do not post over weekends unless previously organised with our online team. This will incur additional charges which need to be paid in full prior to the item being posted out.
All orders are subject to verifications - we cannot be held responsible for delays if you do not respond to our requests for further documentation as stated in our verification procedures.
Please ensure you send the item to an address where someone is able to sign for it such as a work address, if a driver attempts delivery and no one is at the destination address we cannot be held responsible for delays.
$10 off your fragrance order when you sign up to the newsletter
This cannot be used in conjunction with any other promotion.
$10 off is only valid once, per customer, per transaction. You will need to log into your account in order to redeem this voucher.
* Mobile Phones - A mobile phone is considered to be used if a SIM card has been inserted into the phone.