Please allow us up to 5 working days to process your order and send the goods out. If the order is urgent, please follow up the order with a phone call. Fragrances ordered before 1:00pm will go out the same day intended for next day delivery nationwide*. T&C's apply. If the item is ‘Available’ or a ‘Hot Deal’ item (The product name is followed by (HD)), they will require 7 to 12 working days as these are backordered items.
Please do contact us at email@example.com if you have any queries regarding your order.
Please refer to delivery page for full information.
General Returns - 7 Day Money Back Guarantee
You can return an item for a full refund within 7 days providing the device is in the same condition it was in when purchased i.e. Brand New. Once an item has been used it cannot be returned for a refund. Items must be returned with all included accessories and packaging. You MUST have the original receipt for a refund, without this receipt we will not refund the item. If an item is faulty, it will fall under our Warranty Policy as described below and will not be eligible for a refund. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
All returns are subject to inspection by ourselves and/or our service department.
Online orders will be subject to a restock fee. The restock fee will be the larger of $20 or 10% of the order value.
Returned products must be in the same condition as received including all packaging and accessories, items must be completely unused.
Faulty items will be covered under our Warranty Policy.
Due to our constantly fluctuating prices, refunds will be given at the orginal price on the receipt.
Refunds will be performed using the same method as original payment. However, if paid by cash, we may need an EFTPOS card to refund to, as we may not have sufficient cash to perform the refund.
Refunds will not be issued if it has been more than 7 days since the date of purchase.
Online orders and the 7 day return policy
The 7 day return period for online orders begins on the date of shipement and only includes working days as the online store is not open over weekends. This is not applicable to store purchased items as the store trades every day, all week. i.e. if you purchased an item on a Sunday from any of the stores you have until the following Sunday to return the item for a refund or exchange. * Please note the re-stock fee above.
What if I received a damaged or incorrect product?
If there is an extensive damage to the package when it arrives, please contact us immediately. If the item is damaged or incorrect, contact our Customer Services team immediately at firstname.lastname@example.org. Please provide your order number ( begins with 1 followed by 3 or 4 zeros # 100005689) from the enclosed invoice at the time of contact.
Can I return non-defective product and get credit?
Within 7 days of the original shipping/purchase date, if you wish to return a non-defective item for credit and do not wish to exchange, a 10% restocking fee will be applied for online orders only. After 7 days, the product is non-returnable and non-exchangeable. Credits may take up to 3 business days to show up in your account depending on your bank.