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Customer FAQs


Q. Where are your phones from?

A. Our phones are globally sourced, wherever we can find the best deal. Some of our phones are also locally sourced.

Q. Why are your fragrances cheaper?

A. Our products are sourced from overseas with markets featuring a much greater economy of scale. By sourcing the products cheaply and cutting out local wholesalers, we can offer you better prices.

Q. Are your fragrances real?

A. In most cases we source our products from the same suppliers that many of the large retail companies in New Zealand purchase from so we can safely guarantee that our products are genuine and identical to the ones you will find in most pharmacies and high street retail chains, only cheaper

Q. Why are some of our mobile phone boxes opened?

A. Sometimes we open the boxes to ensure they correct plug goes out with the product.  

Q. How does your warranty work?

A. We cover the warranty for all our products. See here for full warranty details

Q. How long will my service item take?

A. We strive to complete all service items within a reasonable timeframe of 10-15 working days however depending on part availability in NZ, it could take a little longer.

Q. Can you use the online 10% voucher in store?

A. Yes you sure can! Please ensure you are logged in, in order to redeem the voucher.

Q. How long do HD items take to come in? Can it be sent directly to me?

A. Hot deal items usually take around 7 to 12 working days for delivery, however we tend to get them in earlier.

Q. This is a gift, am I able to return it?

A. Phones and most electronic goods have a “no change of mind policy”. Fragrances may be returned as long as they are unopened and it is within the 7 day return policy.

Q. Do your prices include fees/import taxes?

A. Yes, the price you see is the final price you pay. This includes delivery for online purchases. There are no credit card fees or interest on Layby purchases. We have no hidden costs except for rural delivery. Please see full delivery details here.

Q. What do EDT and EDP means?

A. The differences are simply a matter of the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Toilette, and finally Eau de Cologne. Eau de Toilette and Eau de Cologne are generally interchangeable, particularly in Men's fragrances. After Shave has the least amount of oils. The higher the concentration of "juice" the longer your fragrance will last, and the less you need to apply. EDT fragrances are usually cheaper for this reason.


What Our Customers Say

"Thank you for sending my perfume so quickly and so beautifully wrapped! It made it just in time for my Mum's birthday which I had left to the last minute. The customer service was fantastic and there was even a follow up email to ensure the product had arrived on time after I had mentioned the urgency. Thanks Parallel!"

Sharon - Christchurch