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General Returns

Please choose carefully as we are not obliged to refund or exchange due to a change of mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

For Online Purchases: You can return an item for a refund minus a 10% restock fee within 7 working days providing the item is in the same condition it was in when purchased i.e. Brand New. Once an item has been used* it cannot be returned for a refund. Items must be returned with all included accessories and packaging. You MUST have the original receipt for a refund, without this receipt we will not refund the item or accept it into service. If an item is faulty, it will fall under our Warranty Policy as described below and will not be eligible for a refund. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

Please Note:

All returns are subject to inspection by ourselves and/or our service department.
Returned products must be in the same condition as received including all packaging and accessories, items must be completely unused.
Faulty items will be covered under our Warranty Policy.
Refunds will be performed using the same method as original payment. However, if paid by cash, we may need an EFTPOS card to refund to, as we may not have sufficient cash to perform the refund.
Refunds will not be issued if it has been more than 7 days since the date of purchase.

Online orders and the 7 day return policy

The 7 day return period for online orders begins on the date of shipment and only includes working days. If for any reason, your item is delayed during the course of delivery, we will take this into regard when you contact us to return the item.


Due to hygiene reasons, we will not refund or exchange cosmetics, headphones, earphones or any accessories to the like.

What if I received a damaged or incorrect product?

If there is an extensive damage to the package when it arrives, please contact us immediately. If the item is damaged or incorrect, contact our Customer Services team immediately at onlinesales@parallelimported.co.nz. Please provide your order  number ( begins with 1 followed by 3 or 4 zeros # 100005689) from the enclosed invoice at the time of contact.

Warranty Policy

Parallel Imported Ltd will fulfill all of our obligations under the Consumer Guarantees Act 1993.
All our products carry a standard 1 year warranty. All accessories carry a 3 month warranty.
Our warranty works on a Return To Base basis. This means that should a fault occur with your product, it will need to be returned to us for assessment.
Once we have received an item, we will book the item in and send to an independent service agent for assessment. All items are repaired if possible, if a repair is not possible or feasible, we will arrange a replacement item, if a replacement is not possible we will arrange a credit or refund.
All service items are subject to a $45 deposit payable at the time of booking item in. This deposit will be refunded should the item be repaired, replaced or credited under warranty. Should the item be found to be non-warranty, this deposit is kept as an assessment fee and will not be refunded.

Any repair/replacement comes with a minimum of 90 days warranty. Any cover after 90 days is dependent on the date of the original phone purchase.

Please note:
Warranty covers manufacturing defects only. Liquid/Moisture, sand/dust, impact or any other damage will not be covered under the warranty.
The original receipt is required for a warranty claim.


Scratched lenses are not covered under Parallel's warranty policy.

* Mobile Phones - A mobile phone is considered to be used if a SIM card has been inserted into the phone.

What Our Customers Say

"Thank you for sending my perfume so quickly and so beautifully wrapped! It made it just in time for my Mum's birthday which I had left to the last minute. The customer service was fantastic and there was even a follow up email to ensure the product had arrived on time after I had mentioned the urgency. Thanks Parallel!"

Sharon - Christchurch