Please choose carefully as we are not obliged to refund or exchange due to a change of mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
For Online Purchases: You can return an item for a full refund within 7 working days providing the item is in the same condition it was in when purchased i.e. Brand New. Once an item has been used* it cannot be returned for a refund. Items must be returned with all included accessories and packaging. You MUST have the original receipt for a refund, without this receipt we will not refund the item or accept it into service. If an item is faulty, it will fall under our Warranty Policy as described below and will not be eligible for a refund. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
All returns are subject to inspection by ourselves and/or our service department.
Online orders will be subject to a restock fee. The restock fee will be the larger of $20 or 10% of the order value.
Returned products must be in the same condition as received including all packaging and accessories, items must be completely unused.
Faulty items will be covered under our Warranty Policy.
Refunds will be performed using the same method as original payment. However, if paid by cash, we may need an EFTPOS card to refund to, as we may not have sufficient cash to perform the refund.
Refunds will not be issued if it has been more than 7 days since the date of purchase.
Online orders and the 7 day return policy
The 7 day return period for online orders begins on the date of shipment and only includes working days as the online store is not open over weekends.
Due to hygiene reasons, we will not refund or exchange cosmetics, headphones, earphones or any accessories to the like.
What if I received a damaged or incorrect product?
If there is an extensive damage to the package when it arrives, please contact us immediately. If the item is damaged or incorrect, contact our Customer Services team immediately at firstname.lastname@example.org. Please provide your order number ( begins with 1 followed by 3 or 4 zeros # 100005689) from the enclosed invoice at the time of contact.
Can I return non-defective product and get credit?
Within 7 days of the original shipping/purchase date, if you wish to return a non-defective item for credit and do not wish to exchange, a 10% restocking fee will be applied for online orders only. After 7 days, the product is non-returnable and non-exchangeable. Credits may take up to 3 business days to show up in your account depending on your bank.
Parallel Imported Ltd will fulfill all of our obligations under the Consumer Guarantees Act 1993.
All our products carry a standard 1 year warranty. All accessories carry a 3 month warranty.
Our warranty works on a Return To Base basis. This means that should a fault occur with your product, it will need to be returned to us for assessment.
Once we have received an item, we will book the item in and send to an independent service agent for assessment. All items are repaired if possible, if a repair is not possible or feasible, we will arrange a replacement item, if a replacement is not possible we will arrange a credit or refund.
All service items are subject to a $45 deposit payable at the time of booking item in. This deposit will be refunded should the item be repaired, replaced or credited under warranty. Should the item be found to be non-warranty, this deposit is kept as an assessment fee and will not be refunded.
Any repair/replacement comes with a minimum of 90 days warranty. Any cover after 90 days is dependent on the date of the original phone purchase.
Warranty covers manufacturing defects only. Liquid/Moisture, sand/dust, impact or any other damage will not be covered under the warranty.
The original receipt is required for a warranty claim.
Scratched lenses are not covered under Parallel's warranty policy.
* Mobile Phones - A mobile phone is considered to be used if a SIM card has been inserted into the phone.