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Warranty Information

Standard Warranty Policy

All products sold carry a 1 year New Zealand warranty, excluding accessories (batteries, screen protectors etc.) which carry three months warranty. Please refer to your receipt for full terms and conditions.

In the event of a product not functioning as expected, Parallel Imported Ltd will fulfill all of our obligations under the Consumer Guarantees Act 1993.

Download a copy of our Warranty and Service Repair Guide

Download a copy of our Extended Warranty Cover Guide

* Please note: Where parts need to be ordered in for a repair, the timeframe for this cannot be established until the part arrives and can be anywhere up to 3 to 5 weeks depending on the availability of the part over and above the standard 10 to 15 working days for a straightforward repair. 

Extended Warranties

We offer 1 or 2 year extended warranties on products, with the exception of car audio products. These vary in cost according to the price of the product. Extended warranties are fully transferrable. If you are interested in more information regarding these warranties please feel free to contact us.

Warranty Terms and Conditions

Download a copy of our Warranty and Service Repair Guide

All items must be taken to the store of purchase for warranty claims. Items purchased online must be taken into our Constellation Drive store in Albany.

All faulty items will be booked in for assessment by our service department. When items are booked in for assessment we require a deposit at the time of booking in. This deposit will be refunded in full should the fault be deemed a warranty issue. If an item has been deemed non-warranty or the warranty has been voided for any reason, this deposit is kept as an assessment fee. This assessment fee is deducted from any repair costs (E.g. A phone is booked in, $45 deposit taken, Quotation of $80 for repair is taken, you only pay $35 extra.)

Assessment fees:

Phones: $45

Cameras & other items: $60

Warranties only cover manufacturing defects. Any equipment deemed liquid/sand/dust contaminated or otherwise dropped, misused or neglected may, at the discretion of the repairer, be excluded from being repaired under warranty.

The customer is responsible for all data stored on their devices. Please backup your data prior to bringing your device in for repair. Parallel Imported or our independent repair agent will not be held responsible for any loss of data. Please ensure SIM cards are removed from handsets prior to sending back for service.

Equipment not claimed within 3 months of repair will become the property of the repairer.

For security reasons no goods shall be released without proof of ownership, the service docket MUST be retained as proof of ownership and identity.

Unless otherwise specified, all repairs carry a 60 day parts and labour warranty from the date of collection. Service warranty is given on the repair performed to address a specific fault. Any previously undiagnosed or subsequent faults are not covered by this warranty, and will be handled as seperate repairs. Where the product has a balance of a new warranty remaining, the greater of 60 days or the balance of the new warranty remains.

Proof of Purchase

You are required to retain your sales receipt as proof of purchase. You will be required to present this for any warranty claims.

Without the receipt the warranty becomes null and void.

Water Resistance and IP Ratings

If your device has an IP rating: This means that under a strictly controlled laboratory environment, the hardware works as designed even after being exposed to specific conditions. 

In the event that your IP rated device comes in contact with water, the external ports must be carefully cleaned and dried. It is not recommended, and will void your product's warranty, if you plug a USB cable or charger into the device if the ports are not cleaned and dried completely. 

Do not expose the device to seawater, salt water, chlorinated water or liquids such as fruit drinks, liquid detergent and vinegar. (We also recommend that you do not shower/bath with any watches as the hot water may cause condensation under the face or within the mechanisms).

Parallel imported take no responsibility for water damage caused to a device with signs of wear and tear, impact damage, damaged seals or improper care and maintenance to a IP rated device. 


Please note:
Warranty covers manufacturing defects only. Liquid/Moisture, sand/dust, impact or any other damage will not be covered under the warranty.

Please note that any attempts to change or modify the software/firmware on a phone will void the warranty.

Please ensure you backup all data including contacts etc. Parallel Imported takes no responsibility for any data lost.

All equipment not claimed within 3 months of the repair will become the property of the repairer.

Unless otherwise specified all repairs carry a 60 day parts and labour warranty from the date of collection. Where the product has a balance of a new warranty remaining, the greater of 60 days or the balance of the new warranty applies. Service warranty is given on the repair performed t o address a specific fault.

Any previously undiagnosed or subsequent faults are not covered by the warranty, and will be handled as a separate repair. You must provide a copy of your receipt to support any warranty claim made or the claim may be denied.

What Our Customers Say

"Thank you for sending my perfume so quickly and so beautifully wrapped! It made it just in time for my Mum's birthday which I had left to the last minute. The customer service was fantastic and there was even a follow up email to ensure the product had arrived on time after I had mentioned the urgency. Thanks Parallel!"

Sharon - Christchurch