Terms and Conditions
Secure Payment Policy
All Credit Card transactions are processed immediately with the Bank. The payment page is secured with 128 bit encryption. The card details you enter are safe because it is not stored or cached by Parallel Imported Ltd - but is entered into a secure database at our payment gateway.
Payment for Internet banking/Direct deposit orders must be made within 5 working days. If payment is not made within this time the order will be cancelled and will need to be placed again.
We also perform random security checks on orders. This is to protect ourselves and our customers.
Security Verifications For Online Orders
All orders are subject to our verification procedures. If we are unable to verify your details, we will notify you and will need further information to process the order.
We may request documents to verify your identity.
These procedures are performed to counter a rapidly increasing number of fraudulent orders. This is done to protect your security as well as our own.
These procedures were recommended to use by the Bank to ensure that your card is not being used without your knowledge or permission.
* Please note that if we do not receive one of the above within 5 days of your order being placed, we will cancel it and refund you in the format you paid.
Please note:We cannot accept international orders by Credit Card. If you are overseas and would like to purchase from us you will need to organise for delivery to a freight forwarder in NZ at your expense, we cannot arrange this for you. Any international orders must be paid by direct credit into our account. If you would like further clarification please feel free to email us. Alternatively you are welcome to use PayPal as a payment method.
Hot Deal and Back Orders
Please note that hot deal orders are specifically ordered in on your behalf. If you choose to cancel the order after it has been placed and falls within the stated 12 working day delivery timeframe, you will be charged a cancellation fee of 10% of the order total or $20 whichever is greater. Once you have received your hot deal product, if you wish to return it within 7 days of receipt for anything other than a fault, you will also be charged a restock fee of 10% of the product sale price. Hot Deal product names on our website end in (HD) to indicate this is a Hot Deal item.
If a product is 'Back Ordered' please note this can take between 7 to 12 workings days for delivery. These items are always subject to availability. We will keep in touch via email to update you on your order status, but you may not hear from us for a few days until we have updated stock information, but you are free to call us or email us at any time. Some orders can take longer than the stated 12 days. This is an approximate timeframe. After 12 working days if you no longer wish to wait, we can supply you with a full refund. Please contact us at [email protected] if you have any queries or concerns regarding your order. Please also note that if the product is not available we will continue to place it on our back order sheet every week until it becomes available to us again or until you request a refund/cancel your order after 12 working days.
While we make every effort to source back ordered products, on occasion we may not be able to do so. If a back order has been placed for an item that we cannot source we will notify you and will provide you with a prompt refund. Refunds will be made using the same method as payment i.e. Credit card payments will be refunded back onto credit card etc.
Payment for backorders is required at the time of ordering, if paying by internet banking, payment is required within 3 working days or the order will be cancelled.
Stock availability is for reference only. Stock levels are not updated live; as a result some items may be out of stock at the time of ordering. If this does happen, we will endeavour to source the product for you as fast as possible. Stock levels vary between the stores and the website.
We make no guarantee as to product colours, as a particular colour may have run out by the time your order is processed.
We reserve the right to limit purchased quantities.
Unforeseen manufacturing, supply or delivery problems or unexpected demand (due to an item being offered at a discounted price) may occasionally result in stock unavailability.Unless otherwise stated, accessories shown are extra. Trade Not Supplied. We reserve the right to correct any printing errors.
^Release dates subject to change.
Prices displayed on the Parallel Imported website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted orders.
Delivery Fees (New)
Due to increased pressure within the retail sector, we have made the reluctant decision to start introducing a small flat rate delivery fee per order. From the 4th of March 2020 we will now be charging a flat fee of $3.50 per standard order. This will exclude:
Fragrance/s purchases over the value of $100 (cart value) will receive free delivery. Should you add a fragrance/s over the value of $100 to your cart with any other standard product, the cart delivery fee will be waived. This excludes oversize items, rural deliveries and off-island deliveries e.g Waiheke Island, which have a standard delivery rate of $15, $7.50 and $15 respectively. Please also note; if you purchase any backordered items, the fragrance’s overnight delivery timeframe option will no longer apply as the fragrance will be sent out alongside the backordered item you have purchased and will fall in line with that items delivery period i.e. a backordered mobile phone can take between 7 – 12 working days to get to your front door. We will not ship the items separately. If you wish to take advantage of free overnight delivery on your fragrance purchase, please purchase your fragrance in a separate order.
Rural and off-island deliveries such as Waiheke or Great Barrier will continue to incur a fee of $7.50 and $15 respectively. Free delivery does not apply.
We do not deliver to Post Office boxes or any address in which we deem suspicious. Should you feel that your goods do not arrive in a good condition, please feel free to contact us using our contact form.
Please allow us up to 1 - 3 working days to process orders that are 'In Stock' and to send the goods out. If the order is urgent, please follow up the order with a phone call. Fragrances ordered before 1:00pm will go out the same day intended for next day delivery nationwide. T&C's apply. If an item is 'Back Ordered' or a 'Hot Deal' it can take between 7 to 12 working days for delivery as this is a backordered item - please read below for Hot Deal delivery information. Hot Deal product names on our website end in (HD) to indicate this is a Hot Deal item.
We are not responsible for lost or damaged goods, or goods that have been delivered to an incorrect address. Whilst we endeavour to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.
Deliveries to Rural areas and Waiheke Island can take an additional 2 working days.
Goods ordered on Friday, Saturday and Sunday will only be shipped on Monday.
If a parcel is not received within 5 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.
All deliveries to Waiheke/Great Barrier Island (any Island off the coast of the mainland) will incur a surcharge of $15.
Rural Deliveries – free delivery does not apply to rural deliveries, a surcharge of $7.50 will be applied during the checkout process, and if it has not been correctly applied the processing team will apply a retrospective charge before the item will be sent out. Please select the correct address to avoid a delay in your item being delivered.
Items in excess of 10kg's may be charged $15.00 for delivery. These are classified as 'Oversize items'.
Should a parcel be returned to Parallel Imported after several attempts at delivery have been made, the customer will be liable for a re-delivery charge of $10.00.
Online Orders cannot be collected unless by prior arrangement.
Please choose carefully as we are not obliged to refund or exchange due to a change of mind as per the Consumer Guarantees Act.
All product returns must be returned to base at the customers cost.
For Online Purchases: You can return an item for a full refund within 7 working days providing the item is in the same condition it was in when purchased i.e. Brand New. Once an item has been used* it cannot be returned for a refund. Items must be returned with all included accessories and packaging. You MUST have the original receipt for a refund, without this receipt we will not refund the item or accept it into service. If an item is faulty, it will fall under our Warranty Policy as described below and will not be eligible for a refund. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
All returns are subject to inspection by ourselves and/or our service department.
Returned products must be in the same condition as received including all packaging and accessories, items must be completely unused.
Faulty items will be covered under our Warranty Policy.
View our full Returns Policy here.
Final Sale Items Return Policy
Final Sale items cannot be returned for a refund, store credit or exchange. If you return a Final Sale item to us, it will be shipped back to you at your expense. Consumables such as batteries are also considered Final Sale and are therefore non-returnable. If there is an issue with a Final Sale item that you have received, please contact us here.
Warranty and Repair Policy
Parallel Imported Ltd will fulfill all of our obligations under the Consumer Guarantees Act 1993.
All products sold carry a 1 year New Zealand warranty, excluding accessories (batteries, screen protectors etc.) which carry three months warranty. Please refer to your receipt for full terms and conditions.
Our warranty works on a Return To Base basis. This means that should a fault occur with your product, it will need to be returned to us for assessment.
Once we have received an item, we will book the item in and send to an independent service agent for assessment. All items are repaired if possible, if a repair is not possible or feasible, we will arrange a replacement item, if a replacement is not possible we will arrange a credit or refund.
All service items are subject to a $45 deposit payable at the time of booking item in. This deposit will be refunded should the item be repaired, replaced or credited under warranty. Should the item be found to be non-warranty, this deposit is kept as an assessment fee and will not be refunded.
If your device has an IP rating: This means that under a strictly controlled laboratory environment, the hardware works as designed even after being exposed to specific conditions.
In the event that your IP rated device comes in contact with water, the external ports must be carefully cleaned and dried. It is not recommended, and will void your product's warranty, if you plug a USB cable or charger into the device if the ports are not cleaned and dried completely.
Do not expose the device to seawater, salt water, chlorinated water or liquids such as fruit drinks, liquid detergent and vinegar. (We also recommend that you do not shower/bath with any watches as the hot water may cause condensation under the face or within the mechanisms).
Parallel imported take no responsibility for water damage caused to a device with signs of wear and tear, impact damage, damaged seals or improper care and maintenance to a IP rated device.
Warranty covers manufacturing defects only. Liquid/Moisture, sand/dust, impact or any other damage will not be covered under the warranty.
Please note that any attempts to change or modify the software/firmware on a phone will void the warranty.
Please ensure you backup all data including contacts etc. Parallel Imported takes no responsibility for any data lost.
All equipment not claimed within 3 months of the repair will become the property of the repairer.
Unless otherwise specified all repairs carry a 60 day parts and labour warranty from the date of collection. Where the product has a balance of a new warranty remaining, the greater of 60 days or the balance of the new warranty applies. Service warranty is given on the repair performed t o address a specific fault.
Any previously undiagnosed or subsequent faults are not covered by the warranty, and will be handled as a separate repair. You must provide a copy of your receipt to support any warranty claim made or the claim may be denied.
Any personal information that is provided by the user of this website is retained by Parallel Imported Ltd for the purposes of contact and shipping only and will not be distributed to third parties.
Prices, specifications, and images are subject to change without notice. Parallel Imported Ltd is not responsible for typographical or illustrative errors. (All images on our website are for reference purposes only). If you are unsure as to an items colour etc or would prefer a specific colour, please call or email prior to placing your order. Pricing on our website is manually updated and sometimes human errors can occur. In such circumstances we are not obliged to honor the sale in store or online.
Please be aware that stock levels are not updated live. As there are 2 stores within Auckland it is advisable that you call the store directly to check the availability of a product to avoid disappointment or a wasted trip.
We reserve the right to limit quantities per customer on certain items that may be on special. We will attempt to place a note on the items concerned; however we reserve the right to cancel orders placed on limited items.
If you are unsure as to whether an item will suit your needs or not, please contact us before purchasing. It is the responsibility of the customer to ensure the item will suit their needs and any verbal advice given by Parallel Imported staff should be followed up by further research and due diligence by the customer.
Next Day Delivery
Free Next Day Delivery is only valid for the purchase of fragrances and fragrance gift sets over the value of $100.
Next Day and Free Next Day Delivery excludes rural areas, islands off the mainland such as Waiheke, Great Barrier Island, Stewart Island etc, and although we employ an overnight service that includes the South Island, please allow for a couple of days for delivery, although this is rare.
Please also note; if you purchase any backordered items, the fragrance’s overnight delivery timeframe option will no longer apply as the fragrance will be sent out alongside the backordered item you have purchased and will fall in line with that items delivery period i.e. a backordered mobile phone can take between 7 – 12 working days to get to your front door. We will not ship the items separately. If you wish to take advantage of free overnight delivery on your fragrance purchase, please purchase your fragrance in a separate order.
While we employ an overnight service we are reliant on our service provider to ensure that items arrive in a timely fashion, we cannot be held responsible for courier delays.
We are not responsible for late delivery where natural disasters occur.
Orders must be placed before 1pm daily - if an order is placed on a Friday it will only be received on a Monday. We do not post over weekends unless previously organised with our online team. This will incur additional charges and must be paid prior to the item being posted out.
All orders are subject to verifications - we cannot be held responsible for delays if you do not respond to our requests for further documentation as stated in our verification procedures.
Please ensure you send the item to an address where someone is able to sign for it such as a work address, if a driver attempts delivery and no one is at the destination address we cannot be held responsible for delays.
Price Beating Guarantee:
We'll beat any competitor's fragrance price!
You must present proof of competitor pricing (e.g. mailer, quote, website listing, screen shot ect) instore for approval and ensure all Price Beating Terms and Conditions are met:
To be eligible for Price Beating, you must present either an advertisement or an authorised quote card from an eligible competitor in order for us to fulfil the Price Beating. Price Beating applies where the other store's final price, inclusive of delivery, taxes, fees and charges, is lower than our price. The Product must be the exact same brand and size, including being a new-boxed product. Price Beating applies only to regular, in-stock product offered for sale from a New Zealand physical retail store. Excludes stock liquidations and commercial quantities, clearance items, store opening deals, limited quantity products and trade quotes. All New Zealand retailer website product offers could be considered where the product is the same. Price beating cannot be used in conjunction with any additional Parallel Imported sales or promotions. Parallel Imported reserves the right to verify the evidence of the identical product sold at a lower price. Any retailer typographical errors will not be price matched. The purchase must take place within 7 days of the lower price having been advertised. Price Beating may be terminated or amended at any time without notice and is subject to Parallel Imported stores usual terms and conditions of trade. Other terms and conditions may apply.
$10 off your fragrance order when you sign up to the newsletter
This cannot be used in conjunction with any other promotion.
$10 off is only valid once, per customer, per transaction. You will need to log into your account in order to redeem this voucher.
* Mobile Phones - A mobile phone is considered to be used if a SIM card has been inserted into the phone.